Applies To: Ecommerce Sites Taking Standard Paypal Payments Through The Checkout Process
Does Not Apply To: Paypal Encrypted and Paypal Express methods, or Form payments
We have recently received a few reports where a small number of users paying via the standard Paypal method have had an issue completing the payment process. This does not apply to your site if you instead use the Paypal Encrypted and Paypal Express payment methods, or you are taking payments via a form rather then the normal checkout process.
This is a small, random problem which we cannot recreate and Paypal cannot offer an explanation why it has occasionally occurred. We therefore recommend you consider moving to Paypal Express which has not had any reported issues and also offers a much smoother and faster checkout process for the user as an added benefit.
How Do I Know If I Am On Standard Paypal Payments?
Go into Payment Processors Manager and see if "Paypal Or Credit Cards" is set to a Status of "on" and Mode of "live". If it is then we recommend you migrate to Paypal Express.
How Do I Update To Paypal Express Checkout?
Follow this article on Freshdesk
Test!
Make sure you test your changes by successfully putting an order though the checkout process using the Express Checkout method you have set up.