WEBSITE INFRASTRUCTURE UPGRADE - NEXT TUESDAY
As described in previous bulletins, as part of our continuous investment in the technology that powers your website and provides security and data backups, we are upgrading our infrastructure next Tuesday, 14th September starting at 7am. This means your website will be offline until the upgrade is completed and a temporary notice will be displayed to visitors as shown below.
HOW LONG WILL IT TAKE?
The upgrade will take a number of hours to complete and so you should expect your site to become available again during the course of early afternoon onwards.
WHAT ACCESS IS THERE DURING THIS PERIOD?
During this period visitors will not be able to access web pages nor place / view orders and site administrators will not be able to login.
HOW WILL I KNOW WHEN MY WEBSITE IS AVAILABLE AGAIN?
You can visit your normal website domain URL to see if it available online again and once it is then continue to login and administer your site as normal.
WILL I LOSE ANY DATA?
No. We are copying all existing data across to the new infrastructure and have already performed some test migrations to ensure data integrity.
WHERE CAN I VIEW UPDATES ON THE MIGRATION?
HOW DO I CONTACT YOU IF I HAVE ANY QUESTIONS?
Raise a support ticket or send us an email to [email protected] and we will respond as soon as possible.